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604 070 181
Rúa Placido Peña 30B, 27800 Vilalba, Lugo
caminosen@bicips.com

GENERAL CONDITIONS OF SALE

www.bicips.com

1. GENERAL INFORMATION

The ownership of this website www.bicips.com (hreinafter Website) is held by: VELAIBIKE SL, provided with NIF: B-02761252 and registered in: Commercial Registry of Lugo 2 Merc.; and whose registration data are: Volume 536, Book 00 Folio 86, Sheet LU-20452 Insc-1, and whose contact information is:

Adsress: Avenida de Galicia 22 2D 27730 Abadín Lugo

Telephone: 604 07 01 81

E-mail: caminosen@bicips.com

This documebt (as well as other documents mentioned here) regulates the conditions governing the use of this Website (www.bicips.com) and the purchase or acquisition of products and/or services therein ( hereinafter, Conditions).

For the purposes of these Conditions, it is understood that the activity that Bicips, bicycle rental and sale of accesories carries out through the Website includes:

Marketing of items related to cycling, Bicycle rental, shipping and collection of bicycles.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Condition of Use, including the cookies policy, and the privacy and privacy policy data protection of Bicips, bicycle rental and sale of accesories. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by everything mentioned above, so if you do not agree with everything Therefore, you should not use this Website.

Likewise, you are informed that these Conditions could be modified. The User is responsible for consulting them every time they access, browse and/or use the Website since those that are in force at the time the purchase of products and/or services are requested will be applicable.

For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.

2. THE USER

Access, navigation and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), therefore, from the moment navigation through the Website begins, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The User assumes responsibility for correct use of the Website. This responsibility will extend to:

  • Use this Website only to make inquiries and legally valid purchases or acquisitions.
  • Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be canceled and the relevant authorities reported.
  • Provide truthful and lawful contact information, for example, email address, postal address and/or other information (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website.

The User may formalize, at their choice, with Bicips, bicycle rental and sale of accessories the purchase and sale contract of the desired products and//or services in any of the languages in which these Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS

Duly registered Users can purchase on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of www.bicips.com, during which various products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on:Checkout.

Likewise, the User must fill out and/or verify the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Next, the User will receive an email confirming that Bicips, Bicycle rental and sale of accessories has received their order or purchase request and/or provision of the service, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being shipped.

Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email. Likewise, the User can, if they wish, obtain a copy of their paper invoice, requesting it from Bicips, Bicycle rental and sale of accessories using the contact spaces on the website or through the contact information provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown together with the presentation or, where appropriate, image of ti on their page of the website, indicating, by way of example, but not exhaustive, and taking into account each case: name, price, components, weight, quantity, color , details of the products, or characteristics, how they will be carried out and/ o cost of services; and acknowledges that placing the purchase or acquisition order materializes full and complete acceptance of the particular conditions of sale applicable to each case.

Unless expressly stated otherwise, Bicips, Bicycle rental and sale of accessories is not the manufacturer of the product sold or that may be marketed on the website. Although Bicips, Bicycle rental and accessories sales makes great efforts to ensure that the information displayed on the Website is correct, sometimes the packaging and/or materials and/or components of the products may contain additional or different information than the one that appears on the Website. Therefore, the User must not only consider the information provided by the Website, but also the information available on the labeling, warnings and/or instrucions that accompany the product.

4. AVAILABILITY

All purchase orders received by Bicips, Bicycle rental and sale of accessories through the Website are subject to the availability of the products and/or that no circumstances or causes of force majeure (clause nine of these Conditions) affect the supply of the same and/or the provision of the services. If difficulties arise regarding the supply of product or there are no products left in stock, bikes, bicycle rental and sale of accessories undertakes to contact the User and refund any amount that may have been paid as payment. This will also be applicable in cases in which the provision of a service becomes unfeasible.

5. PRICES AND PAYMENT

The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless due to legal requirements, especially with regard to VAT, a different issue is indicated and applied.

Shipping cost are included in the final prices of the products as shown on the Website. Thus Bicips, Bicycle rental and sale of accessories carries out delivery and/or shipping services through: Seur,, Correos, Tipsa, Gls…

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.

The accepted payment methods will be: Credit or debit card.

Bicips, Bicycle rental and sale of accessories uses all means to guarantee the confidentiality and security of payment data transmitted by the User during transactions throungh the Website. As such, the Website uses an SSL ( Secure Socket Layer) secure payment system.

Credit cards will be subject to verification and authorization by the issuing bank. If said entity does not authorize payment, Bicips, Bicycle rental and sale of accessories will not be responsible for any delay or lack of delivery and will not may formalize any contract with the User.

Once Bicips, Bicycle rental and sale of accessories receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The card will be charged at the time the shipping confirmation of the service provided is sent to the User in the established manner and, where applicable, place.

In any case, by clicking Pay Now the User confirms that the payment method use is theirs.

6. DELIVERY

In cases where it is necessary to physically deliver the contracted good, deliveries will be made within the following territory: Spain (Peninsula)

Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the customization of the products, the purchase order consisiting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.

If for any reason attributable to it, Bicips, Bicycle rental and sale of accessories cannot meet the delivery date, it will contact the User to inform them of this circumstance and they may choose to continue with the purchase by establishing a new date delivery or cancel the order with a full refund of the price paid. In any case, home deliveries are made on business days.

If it is impossible to deliver the order due to the absence of the User, ther order to the warehouse. However, the carrier would leave a notice explaining where the order is and how to have it delivered again.

If the User is not going to be at the delivery location in the agreed time slot, they must contact Bicips, Bicycle rental and accessories sales to arrange delivery on another day.

If 30 days have passed since your order is available for delivery, and it has not been delivered for reasons not attributable to Bicips, bicycle rental and sale of accessories will understand that the User wish to withdraw from the contract and it will be considered terminated. As a consequence of the termination of the contract, all payments received from the User will be returned, with the exceptioin of additional expenses resulting from the User’s own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.

However, the User must keep in mind that the transportation derived from the resolution may have an additional cost that may be passed on to them.

For the purposes of these Conditions, it will be understood that delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the product, which will be accredited by the signature of receipt of the order at the agreed delivery address.

The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquieres ownership of the products when Bicips, Bicycle rental and sale of accessories receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping cost, or at the time of delivery, if this takes place at a time after complete receipt of the amount to be paid for Bicips, Bicycle rental and sale of accessories.

In accodance with the provisions of Lav 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if The delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that in the event that they detect that an error has occurred when entering data necessary to process their purchase request on the Website, they may modify them by  contacting bicips, Bicycle rent and sale of accessories through the contact spaces enabled on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact information provided in the first clause (General information). Likewise, this information could also be corrected by the User through their personal space connecting to the Website.

In any case, the User, before clicking on Checkout, has access to the space, cart, or basket where their purchase requests are recorded and can make conditions.

Likewise, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights.

8. RETURNS

In cases in which the User purchases products on or through the owner’s Website, they are entitled to a series of rights, as listed and described below:

Right of Withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days wihtout the need for justifiation.

This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by the User, other than the carrier, acquired material possession of the goods purchased on the bicips Website, Bicycle rental and sale of accessories or on in the event that the goods that make up your order are delivered separately, 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession on the last of those goods that made up the same order purchase, or in the case of a service contract, 14 calendar days from the day of the contract.

To exercise this right of withdrawal, the User must notify their decision to bicips, Bicycle rental and sale of accessories. You may do so, where appropriate, through the contact spaces enabled on the Website.

The User, regardless of the means they choose to communicate their decision, must express clearly and unequivocally that it is their intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that bicips, Bicycle rental and sale of accessories makes available as part annexed to these Conditions, however, its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires.

In case of withdrawal, bicips, Bicycle rental and sale of accessories will reimburse the User for all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which bicips, bicycle rental and sale of accessories is informed of the decision to withdraw by the User.

Bicips, bicycle rental and sale of accessories will reimburse the User using the same payment method used to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, bicips, bicycle rental and sale of accessories main retain said refund until the products or items purchased have been received, or until the User presents proof of their return, depending on which condition is met first.

The User can return or send the products to bicips, Bicycle rental and sale of accessories:

And it must do so without any undue delay and, in any case, no later than 14 calendar days from the date on which bicips, bicycle rental and sale of accessories was informed of the decision to withdraw.

The User acknowledges that he or she is aware that he or she must assume the direct cost of returning (transport, delivery) of the goods, if any are incurred. In addition, you will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristic and funcioning of the goods.

The User acknowledges knowing that there are exceptionts to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustive, this would be the case of: personalized products; products that may deteriorate or expire quickly; Music or video CDs/DVDs whitout their packaging, as sealed at the factory; products that for hygiene or health reasons are sealed and have been unsealed after delivery.

In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not be granted to Users when the provision of the service has been completely executed, or when it has begun with the express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been fully executed by bicisp, bicycle rental and sale of accessories, they will have lost their right of withdrawal.

In any case, no refund will be made if the product has been used beyond simply opening it, products that are not in the same conditions in which they were delivered or that have suffered any damage after delivey.

Likewise, the products must be returned using or including all their original packaging, instructions and other documents that may accompany them, as well as a copy of the purchase invoice.

Return of defective products or shipping error

These are all those cases in which the User considers that , at the time of delivery, the product does not comply with what is stipulated in the contract or purchase order, and that, therefore, they must contact bicips, bicycle rental and sale of accessories immediately and let you know the existing non-conformity (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal)

The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period, if the refund or, where appropriate, the replacement is appropriate.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that the refund or replacement of the non-confirming item is appropriate.

The amount pain for those products that are returned due to a defect, when it really exists, will be fully refunded, including delivery costs and any costs that the User may have incurred to make the return. The refund will be made by the same payment method that the User used to pay for the purchase.

In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always apply.

Guarantee

The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the terms legally established for each type of product, responding to bicips, rental of bicycles and sale of accesories, therefore, due to their lack of conformity that appears within a period of two years from the delivery of the product.

In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by bicips, Bicycle rental and sale of accessories and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily intended; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of ti. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the Return of defective products or shipping error section.  However, some of the products sold on the Website may present non-homogeneous characteristics as lons as these derive from the type of material with which they have been manufactured, and therefore will form part of the individual appearance of the product, and they will not be a defect.

On the other hand, it could happen that the User purchases a product from a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, he/she also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his/her legal warranty right directly against them during the two years following the delivery of said products. To do this, the User mush have kept all the information related to the product warranty.

However, to learn more about the After-Sales Service that bicips, bicycle rental and sale of accessories offers to the Users of the Website, send an email to caminosen@bicips.com

9. DISCLAIMER OF LIABILITY

Unless otherwise provided by law, bicycles, bicycles rental and sale of accessories will not accept any responsibility for the following losses, regardless of their origin:

  • any losses that were not attrutablw to any breach n your part;
  • business losses (including loss of profits, revenue, contracts, antipated saving, data, loss of goodwill or unnecessary expenses incurred);
  • or of any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale f the products between both parties was formalized.

Likewise, bicips, bicycle rental and sale of accessories also limits its liability in the following cases:

  • bicips, bicycle rental and sale of accesories applies all measures concerned with providing a faithful display of the product on the website, hoever it is not responsible for the slightest differences or inaccuracies thar may exist due to lack of screen resolution, or problems with the browser used or others of this nature.
  • bicips, bicycle rental and sale of accesories will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the subject of the purchase order. However, it is not responsible for damages resulting from transportation malfunctions, especially due to causes such as strikes, road delays, and in general any others typical of the sector, which result in delays, losses of the product.
  • Technical failures that, due to fortuitous or other causes, prevent the normal functioning of the service over the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. bicips, bicycle rental and sale of accesories puts all the means at its disposal in order to carry out the process of purchase, payment and shipping/delivery of the products, however it is exempt from liability for causes thar are not attributable to ti, fortuitous event or force majeure.
  • Bicips, bicycle rental and sale of accessories will not be responsible for the misure and/or wear of the products that have been used by the User. At the same time, bicips, bicycle and sale of accessories will not be responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.
  • In general, bicips, bicycle rental and sale of accessories will not be responsible for any non -compñiance or delay in the fulfillment of any of the obligations assumed, when the same is due to events that are beyond its reasonable control, that is, that are owed due to force majeure, and this may include, but is not limited to:
    • Strikes, lockouts or other industrial action.
    • Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparations for war.
    • Fire, explosion, storm, flood, eathquake, subsidence, epidemic or any other natural disaster.
    • Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
    • Inability to use public or private telecommunication systems.
    • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and bicips, bicycle and sale of accessories will have an extension in the term to comply with them for a period of time equal to the duration of the cause of force majeure bicips, bicycle rental and sale of accessories will use all reasonable means to find a solution that allows it to comply with its obligations despite the cause of force majeure.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User accepts that most of the communications with bicips, Bicycle rental and sale of accessories are electronic (email or notices published on the Website).

For contractual purposes, the User constents to using this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that bicips, Bicycle rental and sale of accessories send electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and/or communicate with bicips, bicycle rental and sale of accessories through the contact informaion provided in these Conditions and where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, bicips, bicycle rental and sale of accessories may contact and/or notify the User at their email address or at the postal address provided.

11. WAIVER

No waiver by bicips, bicycle rental and sale of accessoriesof a specific legal right or action or the lack of requirement by bicisp, Bicycle rental and sale of accessories of strict compliance by the User of any of tis obligations will imply, or a waiver to other rights or actions derived from a contract or the  Conditions, nor will it exonarate the User from compliance with their obligations.

No waiver by Bicips, Bicycle rental and sale of accessories to any of these Conditions or to the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the User written.

12. NULLITY

If any of these Conditions are declared null and void by a final resolution issued by a component authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

13. COMPLETE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire agreement between the User Bicips, Bicycle rental and sale of accessories in relation to the object of sale and replace any other pact, agreement or previous promise agreed verbally or in writing by the same parties.

The User and Bicips, Bicycle rental and sale of accessories acknowledge having consented of a contract without having relied on any statement or promise made by the other party except for that which is expressly mentioned in these Conditions.

14. DATA PROTECTION

The information or personal data that the User provides to Bicips, Bicycle rental and sale of accessories in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy or data protection Policy (contained, where applicable, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.

15. APPLICABLE LAW AND JURISDICTION

Access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Bicips, Bicycle rental and the sale of accessories and the User will be subject to the non -exclusive jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS

The User can send Bicips, Bicycle rental and sale of accessories their complaints, claims or any other comments they wish to make through the contact information provided at the beginning of these Conditions (General Conditions).

In addition, Bicips, Bicycle rental and sale of accessories has official complaint forms available to consumers and users, and which they can request from Bicips, Bicycle rental and sale of accessories at any time, using the contact information provided are provided at the beginning of these Conditions ( General Information).

Likewise, if a dispute arises from the conclusion of this purchase contract between Bicips, Bicycle rental and sale of accessories and the User, the User as a consumer may request an extrajudicial dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of 21 May 2013, on the resolution of online consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/c